Culture, Accountability, and the Human Side
									Turn policies into meaningful checklists, scenarios, and micro-trainings embedded in daily work. Reward early escalation and curiosity. When front-line teams speak up, issues surface sooner, fixes are cheaper, and customers experience fairer, more consistent outcomes across channels.								
				Culture, Accountability, and the Human Side
									Provide directors concise dashboards: top risks, overdue actions, upcoming rules, and resource gaps. Invite challenge and dissent. A board that understands trade-offs empowers management to invest early, avoiding rushed spending and fragmented controls when deadlines inevitably tighten.